Special Note: This Privacy Policy covers only information that is collected
through the Service by Coaxim, and does not cover information that may
be collected through software used in connection with the Service. This
Privacy Policy does not apply to any other Web sites, products, or services,
even if accessed through the Service and even if co-branded with the
Service. We recommend that you read the privacy policies of the websites
you visit to learn how they treat your personal information.
INFORMATION COLLECTION
Coaxim and its distribution ("BDR Broadband, Broadband Media, Digital
Services LLC, Village Media, et al "; collectively, "Coaxim,"
"we," "us," or "our") are the owners of
the information we collect on the Service. Coaxim collects information
from you at several different points on the Service. Some of this information
is personally identifiable information, but much of it is not. Personally
identifiable information is information that identifies a particular
person.
Coaxim collects personally identifiable information about subscribers
as necessary in order to render the Service and Service features, to
detect unauthorized reception or use of the Service, and as disclosed
in this Policy. When you establish an account for the Service we collect
information such as your name, address, telephone number, email address,
as well as information used for credit checks, billing, and payment,
and other information we may need to establish and service an account.
During the initial provisioning of the Service, and any subsequent changes
or updates to that provisioning, Coaxim collects technical information
about your computer hardware and software, cable modem and/or other
cable service-related devices, and customization settings and preferences.
Coaxim also collects personally identifiable information about you when
you communicate with us for support, maintenance, and billing, send
us emails, respond to our surveys or emails, register for information,
or participate in promotions or contests, for example.
INFORMATION USE AND DISCLOSURE
Coaxim uses personally identifiable information collected on the Service
as necessary to render the Service and to:
Coaxim also uses and discloses personally identifiable information
for other legitimate business activities related to the Service, including,
for example: billing and invoicing, administration, surveys, collection
of fees and charges, marketing, maintenance, hardware and software upgrades,
and fraud prevention. We sometimes disclose personally identifiable
information about you to our affiliates or to others with or without
your written consent if necessary to render the Service or to conduct
a legitimate business activity related to the Service. For example,
we may disclose your name, address, and other personally identifiable
information to a third party for technical support. We sometimes also
disclose personally identifiable information about you to our employees,
contractors, and agents for Coaxim's internal business purposes, as
well as to outside auditors, professional advisors and service providers,
potential business transition partners, regulators, and franchise authorities.
LEGAL DISCLAIMER
Although we make every reasonable effort to preserve your privacy as
described in this Policy, we will disclose personally identifiable information
about you without your consent when required by law in order to comply
with a valid legal process such as a subpoena, court order, or search
warrant, for example. We may also use or disclose personally identifiable
information about you without your consent to protect our customers,
employees, or property, in emergency situations, to enforce our rights
in court or elsewhere, or directly with you, and for violations of the
Service's terms of service and policies (including our Acceptable Use
Policy).
TRANSMISSION OF INFORMATION
Coaxim transmits personally identifiable and non-personally identifiable
information about you over the Service when you send and receive email,
transfer and share files, make files accessible, visit Web sites, or
otherwise use the Service. Our transmission of this information is necessary
to render the Service. Coaxim uses third parties to deliver some features
and functions of the Service, such as support, email, and web hosting,
for example, and those third parties collect or transmit personally
identifiable and non-personally identifiable information about you.
These third parties are not permitted to use your personally identifiable
information except for the purpose of providing their services. We will
not read your outgoing or incoming email, private chat, or instant
messages, but we (or our third party providers) do store email messages
on computer systems for a brief period of time. We could be required
to disclose these messages and communications along with other personally
identifiable information about you to comply with law or to protect
our Service as described in the Legal Disclaimer section of this Policy.
We also monitor the performance of our Service and your Service connection
in order to manage, maintain, and improve the Service and your connection
to it. We (or our third party providers) use tools to help prevent and
block "spam" emails, viruses, and other harmful or unwanted
communications and programs on the Service. These tools may automatically
scan your emails, file attachments, and other files and communications
in order to help us protect you and the Service against these harmful
or unwanted communications and programs. However, these tools do not
collect or disclose personally identifiable information about you.
SERVICE PROVIDERS
We contract with third parties to provide specific services and features
for the Service. For example, our newsgroups are provided by a third
party. When you use these particular services, generally you provide
your name and specific Service-related information directly to the third
party service provider. If you become a customer of these third parties
directly, then you will be subject to their terms of service and privacy
policies. You should carefully read their terms and policies to understand
how they may use personally identifiable information about you.
AGGREGATE INFORMATION
Coaxim or our contractors may from time to time share aggregate (non-personally
identifiable) information such as the number of Service subscribers
who match certain statistical profiles (for example, the number of subscribers
in various parts of the country) with our advertisers, content providers,
or other third parties with whom we have a relationship. We will not
provide our advertisers, content providers, or these other third parties
with personally identifiable information about you unless we have received
your consent first. Likewise, Coaxim will not share personally identifiable
information about where you go on the Service or on the Web unless we
have received your consent first. We also use aggregate information
to better understand how the Service is being used, to improve it, and
for network management, bandwidth usage, maintenance, performance measurement,
and security.
BUSINESS TRANSITIONS
In the event Coaxim (or its parent company) goes through a business
transition, such as a merger, being acquired by another company, or
selling a portion of its assets, subscribers' personally identifiable
information will, in most instances, be part of the assets transferred.
If, as a result of the business transition this Policy will be changed,
you should refer to the Notification of Changes to this Policy section.
Aggregate information may also be transferred in connection with a business
transition.
COOKIES
Cookies are small files stored on a computer's hard drive to simplify
and improve a user's Web experience. A Web site may store information
in a cookie about your computer configuration so that it can more efficiently
provide information to you the next time you visit the site. Or, your
browser program might save a cookie with your username and password
so that a Web site's server will automatically recognize you the next
time you access the site.
Some of our business relationships are with vendors who may use cookies
(for example, search engines) or in connection with their own advertisers
and other business partners. However, we have no access to or control
over these cookies. For more information about how these vendors and
their business partners use cookies, and how you may be able to "opt-out"
of those cookies, read the privacy policy that applies to each vendor's
Web site.
LOG FILES
Like many Web sites, the Service's Web site servers use log files. These
logs record aggregate (non-personally identifiable) information about
site usage such as Internet protocol (IP) addresses, browser types,
Internet service providers, referring/exit pages, pages accessed, platform
types, date/time stamps, times of use, and numbers of clicks, for example.
This information is necessary to analyze trends, administer the Service's
Web site, balance web traffic, evaluate users' electronic browsing in
the aggregate, and gather broad demographic information for aggregate
use. We do not link IP addresses to personally identifiable information
except as may be required to comply with law and as described in the
Legal Disclaimer section.
COMMUNICATIONS FROM COAXIM
Service Announcements
We send subscribers Service-related announcements from time to time.
For example, we may send you an email announcement about a pricing change
or a change in operating policies. You may not opt-out of these Service-related
communications.
Customer Service
We communicate with you to provide requested services and support for
questions and issues relating to your Service account. We will reply
to your requests for customer service by email, phone, discussion forum,
or through any other reasonable means.
Links
The Service's Web site contains links to other sites. Some of these
other sites may be co-branded with Coaxim and may look like Service
features, but Coaxim is not responsible for the privacy practices of
these other sites. We encourage you to be aware when you leave our Web
site and to read the privacy policies of every Web site that collects
personally identifiable information about you, whether the site is co-branded
with Coaxim or not.
Security
Coaxim takes reasonable security precautions to protect our subscribers'
personally identifiable information that we collect on the Service from
unauthorized access, use, and disclosure. However, Coaxim cannot guarantee
that our security precautions will prevent every unauthorized attempt
to access, use, or disclose your personally identifiable information.
Correcting and Accessing Information
If your personally identifiable information changes, if you wish to
confirm the accuracy of your personally identifiable information, or
if you no longer want to subscribe to the Service, we provide a way
to correct that information and a way to deactivate a Service account.
Contact Coaxim or the customer service department of the Subscriber's
distributor as listed at the top of this page.
We will correct our records if you make a reasonable showing that any
of the personally identifiable information we have collected about you
is inaccurate. You will only be permitted to examine records that contain
information about you and no one else.
Retention of Information
We will maintain most, if not all, of the personally identifiable information
we have collected during the time you are a subscriber to the Service.
We generally will destroy this personally identifiable information after
a reasonable period of time has elapsed following the termination of
your Service account with us, if the purpose for which the information
was collected has been accomplished and we no longer need to retain
the information for legitimate business activities or compliance with
law.
Notification of Changes to this Policy
If we decide to change this Policy, such change shall take effect thirty
(30) days after the date of the last Privacy Policy changes as posted
(noted as the "last modified" date) near the top of this document,
so our subscribers are aware of what information we collect, how we
use it, and under what circumstances, if any, we disclose it. We will
use information in accordance with the Privacy Policy under which the
information was collected. Your decision to continue receiving the Service
after we make any changes to this Policy shall be deemed to be your
express consent to the changes in the revised Policy.
CONTACT INFORMATION
If you have any questions or suggestions regarding this Policy, or wish
to contact us about your personal information, please contact Coaxim
or the customer service department of the Subscriber's distributor as
listed at the top of this page.
SPECIAL NOTE ABOUT CHILDREN
Consistent with the Federal Children's Online Privacy Protection Act
of 1998, Coaxim will not knowingly collect personally identifiable information
from children under the age of thirteen without first obtaining parental
consent. Children should always get permission from their parents before
sending any information about themselves (such as their names, email
addresses, and telephone numbers) over the Internet, to us or to anyone
else.
