|
|
 |
Skip to Spam Protection
FAQs
Jump to Spam Information (General)
SpamShield Pro provides Coaxim.com email users with powerful, user
adjustable control over spam. It is fully integrated into our messaging
architecture enabling us to provide unique solutions such as our email
fingerprinting technology that prevents "bounce storms."
SpamShield Pro features include:
-
Automatically blocks sources of spam attacks
Intelligent monitors ban specific IP addresses where spam originates.
-
BounceShield
Reject bogus returned messages.
-
Selectable Sensitivity setting
Adjust the criteria that SpamShield Pro uses to identify spam.
-
Move spam to user selectable folder
Automatically send spam to a folder of your choice.
-
Hide images in messages
Block offensive graphics, and bugs used by spammers to track your
activity.
-
Insert SpamShield Score into message header
Works with popular email programs such as Outlook, Netscape, Eudora
and others.
-
Approved Senders list
Whitelist trusted email addresses or entire domains.
-
Only accept email from Approved Senders
Instantly turn your Approved Senders list into a greenlist.
-
Blocked Senders list
Blacklist and bounce messages from spammers.
-
SpamShield Pro Actions menu
Quickly Block or Approve Senders in Web Mail.
-
SpamShield Pro Score column
Sort messages in Web Mail based on their likelihood to be spam.
This page addresses some of the frequently asked questions about
our SpamShield Pro spam protection. For general information regarding
spam and reporting deceptive spam, please visit our Spam
Information page.
Back to Top
Spam Protection Frequently Asked Questions
-
-
-
-
-
-
-
-
- How can I reduce the risk of "false
positives" (messages incorrectly labeled as junk email)?
-
-
-
How do
I access and configure SpamShield Pro?
To access SpamShield Pro, login to your Web Mail account, then choose
Options, and then SpamShield Pro. There you will be able to customize
SpamShield Pro's settings:
Enable SpamShield Pro
Turn all of SpamShield Pro's options on or off.
Sensitivity
Classify a message as spam based on a SpamShield Score that you choose.
A high SpamShield Score indicates that a message is more likely to
be spam. At the default level of 3, SpamShield Pro should detect over
75% of junk email with no false positives, based on test results.
Move spam to INBOX
Automatically file spam into a folder of your choice.
Tip: If you use Web Mail or IMAP, you can have SpamShield Pro
automatically move spam to the Spam folder. If you use POP, it is
recommended that you leave spam in your INBOX and enable the Insert
SpamShield Score feature described below.
Hide images
In Web Mail, this option removes image tags from messages in the Spam
folder to block image-based web bugs and graphics that may be offensive.
It's also a great way to reduce overhead on slow connections.
Insert SpamShield Score into messages as header
This option gives advanced email users the ability to create an email
rule in their favorite email program that recognizes the SpamShield
Score so it can perform additional actions on the junk email. SpamShield
Pro currently does not insert the SpamShield Score as a message header
if the message is not spam.
Approved Senders
SpamShield Pro will not affect messages received from email addresses
on this list, sometimes referred to as a whitelist.
Tip: Want to approve messages based on specific message criteria?
Create an Email Rule in Web Mail. Email Rules take precedence over
SpamShield Pro.
Blocked Senders
SpamShield Pro can reject all messages sent from email addresses on
this list, sometimes referred to as a blacklist.
Block returned ("bounced") messages for email that you did
not send
SpamShield Pro includes BounceShield which can reject bogus bounces
caused by spammers and trojan horses.
Block all senders that are not Approved Senders
SpamShield Pro can reject all messages sent from email addresses that
are not on the Approved Senders list, sometimes referred to as a greenlist.
Tip: Be sure to choose the Save button at the bottom of the
SpamShield Pro Options page if you want to save your adjustments.
SpamShield Pro Actions Menu
This menu in Web Mail provides quick access to some of SpamShield
Pro's features such as the ability to automatically move a piece of
junk email to the Trash and simultaneously add the sender to your
Blocked Senders list.
SpamShield Score Column
This column in Web Mail displays each message's SpamShield Score.
Choose Spam Score to sort your messages in ascending order (lowest
to highest). Choose Spam Score again to sort your messages in descending
order (highest to lowest).
-
How do
I block spam with my Coaxim.com email account?
Use our SpamShield Pro feature to direct mail that is spam to your
Trash or Spam folders.
1) Log in to your Coaxim.com email account via Web Mail
2) Click Options on the main navigation bar
3) Click the SpamShield Pro link
4) Turn SpamShield Pro On
5) Select any other appropriate option
6) Click Save
-
How do
I set my Coaxim.com email filter?
1) Log in to your Coaxim.com email account via Web Mail
2) Click Options on the main navigation bar
3) Click the Email Rules link; your current list of filters will appear
4) Click Add Filter
5) Set the conditions for the filter by completing the If-Then statement
6) (Optional) Click Match Case to enforce case sensitivity; if the
box is unchecked, the filter will match the phrase regardless of what
case the text is
7) Click Add Filter when you are finished; your new filter will appear
in the Filter Description list
-
Are there
suggested keywords to enter when setting up the Coaxim.com email filter?
•In the 'To' or 'CC' and 'From' lines: Enter any invalid email
addresses (i.e. sdfsgfsa@sdfsdg.com) or email domains (i.e. @whatever.com)
•In the 'Subject' line: "Make Money Fast…," "…Guaranteed…,"
etc.
•In the 'Text Body' line: "Remove," "Removal,"
"Call Toll Free," etc.
-
Do the
SpamShield Pro Approved & Blocked Senders lists have a limit?
SpamShield Pro Approved Sender and Blocked Sender lists are currently
limited to 250 items (email addresses and domains) each.
When you reach the limit, the SpamShield Pro Options page will display
an error message such as:
New addresses cannot be added to your list because the limit of
250 has been reached. To add new addresses, please delete enough existing
addresses so that the limit is not exceeded.
The SpamShield Pro Actions menu will display an error message such
as:
stranger@spammer.net cannot be added to Blocked Sender List because
of quota limit. Other SpamShield Pro Actions menu actions, such as
moving a message to the Trash folder, will still be performed on the
message.
Tip: Web Mail Email Rules can be used to approve and block
senders based on advanced criteria. For example, to block all messages
from stranger@randomsubdomain.spammer.net, create the following Email
Rule:
If… From contains
the phrase… spammer.net
then deliver to… Spam
-
Does
SpamShield Pro work with Check External Mail (in Web Mail)?
SpamShield Pro currently does not analyze messages retrieved
from other email accounts in Web Mail via the Check External
Mail feature.
-
What is
SpamShield Pro's order of operations?
Messages are processed in the following order:
1) Anti-Virus
2) Web Mail Email Rules
3) SpamShield Pro
a. Approved Senders
b. Blocked Senders
c. Move Spam to Folder
Web Mail Email Rules take precedence over SpamShield Pro.
-
How is
the SpamShield Score calculated?
SpamShield Pro calculates a SpamShield Score for every message it
analyzes. The higher a message's SpamShield Score, the more likely
it's junk email.
SpamShield Pro assigns points to a message for suspicious indications
of spam such as having "ADV" in the subject line, and reduces
points for characteristics of legitimate email such as having a valid
sender. On average, a message with a cumulative SpamShield Score greater
than 3 is most likely junk email.
You can customize the maximum SpamShield Score that a message is allowed
before SpamShield Pro considers it to be spam by adjusting SpamShield
Pro's Sensitivity.
- How can I reduce the risk
of "false positives" (messages incorrectly labeled as junk
email)?
Here are some tips to reduce the chance of a false positive, when SpamShield
Pro incorrectly marks a message as junk email:
Add the sender to your Approved Senders list
SpamShield Pro will ignore messages sent from specific email addresses
or entire domains on your Approved Senders list. Alternatively, you
can use the Email Rules in Web Mail to have SpamShield Pro skip messages
based on more detailed criteria.
Adjust SpamShield Pro's Sensitivity
SpamShield Pro considers a message to be spam if its SpamShield Score
is greater than the minimum SpamShield Score you set. If you notice
that SpamShield Pro is making a lot of mistake (sic), increase its tolerance
by raising the minimum SpamShield Score.
- How do I setup SpamShieldPro
with MS Outlook?
This option gives advanced email users the ability to create an email
rule in MS Outlook that recognizes the SpamShield Score to perform additional
actions on the junk email.
Note: MS Outlook Express for Windows does
not support the ability to filter based on information in the email
headers.
Many users of MS Outlook want to be able to
see the messages that are being flagged as Spam without having to
log into Web Mail. Again, this assumes that you have setup your SpamShield
Pro settings to the following settings from within your Web Mail:
1) Move Spam to INBOX
2) Insert SpamShield Score into messages as header
From within MS Outlook:
Go to Tools > Rules or Rules Wizard
1) Create a New Rule
2) Check Messages When They Arrive
3) With Specific Words in the Message Header
4) Click on link to add the word: SpamShieldScore
With SpamShieldScore in the Message Header
5) Select to move the message to a specified folder
6) Finish
With this rule, when a received message is
above your SpamShield Pro Score setting, the message will arrive into
MS Outlook with "X-SpamShield: SpamShieldScore" in the email
header.
With the Email Rule settings in Outlook, this
message will be moved to the selected folder allowing the user to
see the messages that have been flagged as Spam by SpamShield Pro.
-
How do
I report spam?
For general information regarding spam and reporting deceptive spam,
please visit our Spam Information
page.
Back
to Top
|
